Privacy Policy

Last updated: 7th April 2025

At Altrincham Travel Clinic, we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

By accessing our website or using our services, you agree to the collection and use of your personal data in accordance with this Privacy Policy.

  1. Information We Collect

We collect personal information when you visit our website, book an appointment, or use our services. The information we collect includes:

  • Personal Identification Information: Name, address, phone number, email address, date of birth.
  • Health and Medical Information: Medical history, current medications, allergies, vaccination history, and any other information provided during consultations.
  • Transaction Information: Payment details and records of services purchased.

We collect information directly from you when you:

  • Book an appointment
  • Fill out forms on our website
  • Communicate with us via email, phone, or in person
  1. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our services: Such as travel consultations, vaccinations, health advice, and other clinical services.
  • To manage appointments: Including scheduling, reminders, and cancellations.
  • To process payments: For services rendered.
  • To improve our services: Including the development of our website, user experience, and customer service.
  • To comply with legal obligations: We may use and disclose your information to comply with legal requirements, such as health and safety regulations or to prevent fraud.
  1. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These measures include:

  • Secure storage of personal and medical information
  • Encryption of sensitive data during transmission
  • Restricted access to personal data for staff members who require it to perform their duties
  1. Sharing Your Information

We will not share your personal information with third parties, except in the following cases:

  • Healthcare Providers: If required, we may share your medical information with other healthcare providers involved in your treatment or care.
  • Legal or Regulatory Authorities: We may share information when required to do so by law or in response to a lawful request by public authorities.
  • Payment Processors: If you make a payment for our services, your payment information may be shared with third-party payment processors to facilitate the transaction.
  1. Retention of Data

We will retain your personal and medical data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. The retention period will depend on the nature of the data and the purpose for which it was collected.

For example, medical records will be kept for a minimum of 7 years following the last consultation, in line with healthcare regulatory requirements.

  1. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
  • Right to Restrict Processing: You can request the restriction of processing your personal data under certain circumstances.
  • Right to Object: You can object to the processing of your personal data in some situations.
  • Right to Data Portability: You can request that we provide your personal data in a commonly used electronic format to transfer to another service provider.

To exercise these rights, please contact us using the contact details provided below.

  1. Cookies and Tracking Technologies

Our website uses cookies to improve your user experience and track site usage. Cookies are small text files that are stored on your device when you visit a website. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

For more detailed information, please see our Cookie Policy.

  1. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We recommend that you read the privacy policies of any third-party sites you visit.

  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: info@altrinchamtravelclinic.co.uk
  • Phone: +441619485066
  • Address: 250 Stockport Rd, Timperley, Altrincham, Greater Manchester, WA15 7UN.