📍 250 Stockport Road, Timperley, Altrincham
+44 161 948 50665.0 · 60+ Google reviews
Altrincham Travel Clinic
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Terms & Conditions

Last updated: 14 June 2026

Welcome to Altrincham Travel Clinic. These Terms and Conditions ("Terms") explain how we provide our services, your rights and responsibilities, and the basis on which we work with you. Please read them carefully before booking an appointment or using our website. By booking with us, attending an appointment, or using this website, you agree to these Terms. They are written for patients and members of the public, and nothing in them removes the statutory rights you have under the law of England and Wales.

1. About us

Altrincham Travel Clinic is the trading name of a private travel health clinic operated by the registered pharmacy Timperley Late Night Pharmacy (NHS/ODS code FJJ51). The pharmacy and clinic are owned and operated by U-Chem Private Limited (company registration number 07955115, registered in England and Wales).

  • Trading name: Altrincham Travel Clinic
  • Operating registered pharmacy (supplying pharmacy): Timperley Late Night Pharmacy (ODS code FJJ51)
  • Legal entity / owner: U-Chem Private Limited
  • Registered office: 250 Stockport Road, Timperley, Altrincham, Greater Manchester, WA15 7UN, United Kingdom (the same as the premises address below)
  • Premises and supplying-pharmacy address: 250 Stockport Road, Timperley, Altrincham, Greater Manchester, WA15 7UN, United Kingdom
  • Phone: +44 161 948 5066
  • Email: info@altrinchamtravelclinic.co.uk
  • Website: https://altrinchamtravelclinic.co.uk
  • Opening hours: Monday to Saturday, 9am to 9pm; Sunday, 9am to 6pm. Walk-ins and same-day appointments are available.

Medicines and vaccinations supplied through Altrincham Travel Clinic are supplied by the registered pharmacy named above, at the address above.

Our regulator and how to check our registration

Our pharmacy is regulated by the General Pharmaceutical Council (GPhC), the independent regulator for pharmacies and pharmacy professionals in Great Britain.

  • GPhC pharmacy (premises) registration number: 1118728
  • Superintendent Pharmacist: Muhammad Adnan, GPhC registration number 2073652

You can independently verify the registration status of our pharmacy and of our Superintendent Pharmacist at any time by searching the GPhC register at https://www.pharmacyregulation.org/registers.

How to give feedback or raise a concern about the supply of medicines

If you wish to give feedback about, or raise a concern about, the supply of medicines or any other aspect of our service, you can contact us using the details above, or our Superintendent Pharmacist, Muhammad Adnan, by email at info@altrinchamtravelclinic.co.uk or by phone on +44 161 948 5066. You can also raise a concern about the pharmacy or a pharmacy professional with the GPhC at https://www.pharmacyregulation.org/patients-and-public/reporting-concerns. Our full complaints process is set out in section 11.

2. Our services

Altrincham Travel Clinic is a private clinic. Unless we clearly state otherwise, our services are private and paid for by you (or, for corporate clinics, by your employer). Our services include:

  • Travel health risk assessments and consultations
  • Travel and non-travel vaccinations, administered by qualified pharmacists
  • Yellow fever vaccination and issue of the International Certificate of Vaccination or Prophylaxis (ICVP), as a registered Yellow Fever Vaccination Centre
  • Antimalarial medicines and other prescription-only medicines (POMs), supplied after clinical assessment
  • Corporate and occupational flu and travel vaccination clinics (on-site group clinics, billed to the employer)
  • Vitamin B12 injections
  • Period delay treatment
  • Altitude sickness tablets
  • Travellers' diarrhoea kits
  • Needle-phobia support and oral options where clinically appropriate
  • University and occupational vaccines
  • Hajj and Umrah travel health packages

General community pharmacy services (for example dispensing of NHS prescriptions) are provided through Timperley Late Night Pharmacy.

To book, please visit /book. For any questions, please use /contact or the details in section 1.

3. Clinical governance and how medicines are supplied

Your safety is our priority. All vaccines and prescription-only medicines are supplied or administered only after a clinical assessment by a qualified pharmacist who has confirmed that the treatment is suitable for you. Supply is typically made under a Patient Group Direction (PGD) or a private prescription.

Booking an appointment or making a payment does not guarantee that a vaccine or medicine will be supplied or administered. Following clinical assessment, we may decline to supply or administer a treatment where it is not clinically appropriate or safe for you, and we may refer you to your GP or another healthcare provider where that is in your best interests.

Your clinical records and bookings are managed in our clinical record system. The third parties we use to provide our services are explained in our Privacy Policy.

4. Your responsibilities

To allow us to treat you safely and effectively, you must give us complete and accurate information, including your:

  • Medical history and any relevant medical conditions
  • Current medications
  • Allergies
  • Vaccination history
  • Travel plans (destinations, dates, activities and accommodation, as relevant)

You must also give your consent before any vaccination or treatment is given. We will explain the treatment, its benefits and risks, and answer your questions so that your consent is informed. (This consent to treatment is separate from the legal basis on which we process your personal data, which is explained in section 16 and in our Privacy Policy.)

If the information you give us is inaccurate or incomplete, it may make safe and effective treatment impossible, and we will not be liable for any consequences arising from information you failed to disclose. This does not affect our own duty to provide our services with reasonable care and skill (see section 10).

Please book in good time before you travel. Some vaccination courses and antimalarial regimes need to be started several weeks before departure to be effective.

5. Children and young people (consent)

For patients under the age of 16, a parent or other person with parental responsibility should normally accompany the child and provide consent. Where appropriate, we will assess whether a young person is able to consent on their own behalf (known as Gillick competence).

For certain services, we may require an accompanying adult with parental responsibility to be present for patients under the age of 18. We may decline to treat a minor where valid consent or clinical safety cannot be assured.

Information about how we handle children's personal data is set out in our Privacy Policy.

6. Yellow fever, the ICVP and entry requirements

Altrincham Travel Clinic is a registered Yellow Fever Vaccination Centre and can issue the International Certificate of Vaccination or Prophylaxis (ICVP). Please note that a yellow fever certificate becomes valid only 10 days after vaccination, so you must plan accordingly.

The yellow fever certificate checker tool on our website is provided for general information only and does not constitute personalised advice or a guarantee of any country's requirements.

Important — entry, visa and health-documentation requirements are ultimately your responsibility. Requirements set by destination countries, airlines and border authorities can change at any time and without notice. We cannot guarantee that any foreign border, airline or other authority will accept any certificate or document we issue. You may be refused entry, placed in quarantine, or required to be revaccinated at the border, and this is outside our control.

Before you travel, you must check the current requirements for your destination(s) with the relevant authorities. We recommend the National Travel Health Network and Centre (NaTHNaC) at https://travelhealthpro.org.uk, together with the official guidance of the country you are visiting and your airline.

7. Booking, pricing and payment

You can book an appointment through our website at /book, by phone, or in person. You must provide accurate information when you book (see section 4).

Our prices are shown on our website or are available on request, and may change from time to time. The price that applies to your appointment is the price in effect at the time of booking unless we agree otherwise with you.

Unless we agree otherwise, full payment is due at the time of your appointment. We do not normally take a deposit when you book. Our appointment cancellation policy is set out in section 9.

Our online booking and clinical records are handled through our booking and clinical record provider; details of the third parties we use are in our Privacy Policy.

8. Your right to cancel under the Consumer Contracts Regulations 2013

Where you book a service with us at a distance (for example online or by phone) or off our premises, you generally have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For services, this 14-day period runs from the day after the day on which the contract is concluded.

However, the law provides specific exceptions, and because of the nature of our services some of these will usually apply to your booking:

  1. A service you ask us to begin, and which is then fully performed, within the 14 days. If you ask us to begin a service during the 14-day period and the service is then fully performed, you lose the right to cancel once it has been fully performed. Our booking and consent process is designed to capture your express request for the service to begin and your acknowledgement that you will lose your right to cancel once it is fully performed.
  2. Medicines administered or supplied by a healthcare professional after assessment. Medicines that we supply to you, or administer to you, following a clinical assessment fall outside the standard 14-day cancellation regime.
  3. Sealed health or hygiene goods. Sealed medicines and health or hygiene goods cannot be returned once they have been unsealed, for health-protection and hygiene reasons.

These exceptions are the lawful limits of the cancellation right. Nothing in this section removes any statutory right you have that cannot be excluded. Our own appointment cancellation policy in section 9 is separate from, and additional to, your statutory rights.

9. Appointment cancellation, rescheduling and missed appointments

This is our own appointment policy. It applies in addition to, and does not reduce, your statutory rights in section 8.

  • We ask for at least 24 hours' notice if you need to cancel or reschedule an appointment.
  • We do not currently charge a fee for cancelled or missed appointments. We simply ask that you give us as much notice as you can, so we can offer the slot to another patient. Repeatedly missing appointments without notice may affect our ability to offer you future appointments.
  • We may need to cancel or reschedule your appointment for operational or clinical reasons. If we do, we will give you as much notice as we reasonably can and will offer you a new appointment or a refund of any payment you have made for services not provided.

10. Our service standard and your statutory rights

We will perform our services with reasonable care and skill, in line with our professional obligations and the Consumer Rights Act 2015.

Nothing in these Terms excludes or restricts your statutory rights as a consumer, which cannot be contracted out of. If anything in these Terms conflicts with a right you have under the law that cannot be excluded, that right prevails.

11. Complaints and how to escalate

We want you to be happy with your care, and we take all concerns seriously.

Step 1 — Raise it with us first. Please contact our team, or our Superintendent Pharmacist, Muhammad Adnan, by email at info@altrinchamtravelclinic.co.uk or by phone on +44 161 948 5066. We aim to acknowledge complaints within 5 working days and to provide a full response within 20 working days. If we need longer, we will tell you why and keep you updated.

Step 2 — Escalation. If you have a serious concern about patient safety or about public confidence in the pharmacy or a pharmacy professional, you can report it to the GPhC at https://www.pharmacyregulation.org/patients-and-public/reporting-concerns. Concerns about an individual pharmacist or other registered professional can also be raised with the GPhC.

Please note that the GPhC investigates serious patient-safety and public-confidence concerns; it does not handle routine customer-service matters such as refunds, pricing or stock. Those should be raised with us so that we can put things right, and escalated to the Superintendent Pharmacist or owner if needed.

12. Liability

Our liability to you is limited only to the extent the law allows.

  • We are responsible for foreseeable loss and damage caused by our breach of these Terms or by our negligence. Loss is foreseeable if it is an obvious consequence of our breach or was contemplated by you and us at the time we entered into the contract. We are not responsible for loss or damage that is not foreseeable.
  • We are not liable for any loss arising from your own failure to give us accurate and complete information (see section 4), nor for matters outside our reasonable control, such as decisions by foreign borders, airlines or other authorities (see section 6).

We do not in any way exclude or limit our liability where it would be unfair or unlawful to do so, including our liability for breach of the statutory rights you have under the Consumer Rights Act 2015. In particular, nothing in these Terms excludes or limits our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation; or
  • any other liability that cannot lawfully be excluded or limited, including your statutory rights as a consumer.

13. Acceptable use of our website

You may use our website only for lawful purposes. You must not:

  • introduce viruses, malware or other harmful material; or
  • attempt to gain unauthorised access to our website, the server on which it is stored, or any connected database.

We do not guarantee that our website will always be available or free from errors, and we may suspend, withdraw or restrict access to all or part of it without notice. Staff content-management (CMS) access is provided through Netlify Identity and is for authorised staff only, not for patients.

14. Intellectual property

The content, design, text, graphics, logos and other material on our website are owned by or licensed to Altrincham Travel Clinic and U-Chem Private Limited and are protected by copyright and other intellectual property laws. You may view and use the website for your own personal, non-commercial purposes. You may not copy, reproduce, republish or distribute any part of it without our prior written consent.

15. Medical disclaimer

The content on our website — including the yellow fever certificate checker and any country, destination or disease information pages — is provided as general information only. It is not personalised medical advice, and you should not rely on it in place of a clinical consultation. We give individual advice only after a clinical assessment that takes account of your circumstances.

If you have a medical emergency, call 999. For urgent but non-emergency health advice, call NHS 111 or visit https://www.nhs.uk.

16. Data protection and privacy

We process your personal data, including health data, in accordance with the UK GDPR and the Data Protection Act 2018. The data controller is U-Chem Private Limited, trading as Altrincham Travel Clinic. We are registered with the Information Commissioner's Office (ICO) under registration number 00014387152.

Depending on the situation, our lawful basis for processing your personal data is normally that the processing is necessary to perform our contract with you or to take steps at your request before entering a contract (UK GDPR Article 6(1)(b)), or that it is in our legitimate interests (Article 6(1)(f)) to run our clinic safely and to communicate with you, and in some cases that we have a legal obligation to process it (Article 6(1)(c)). Because your health data is special category data, we rely on the additional condition that the processing is necessary for the provision of health care or treatment and is carried out by, or under the responsibility of, a health professional who owes a duty of confidentiality (UK GDPR Article 9(2)(h)). We do not rely on your consent to treatment as the lawful basis for processing your data; consent to treatment and the data-protection basis are separate things.

Our website uses cookies, including analytics cookies and advertising cookies, and embeds a third-party map on our contact page. How we use cookies, who we share data with, the third-party providers we use, how long we keep your information, and any transfers of data outside the UK are all explained in our Privacy Policy. Your clinical records are retained for a minimum period in line with healthcare records guidance, as explained in the Privacy Policy.

You have rights over your personal data, including the right to access it. If you have a concern about how we handle your data that we cannot resolve, you can complain to the ICO at https://ico.org.uk.

17. Changes to these Terms, and governing law

We may update these Terms from time to time. The current version will always be posted on this website with the "last updated" date shown at the top, and where changes are material we will take reasonable steps to bring them to your attention. By continuing to use our website or to book and use our services after a change, you accept the updated Terms. This contract-acceptance mechanism does not apply to consent for cookies or for the processing of your personal data, which we deal with separately and which cannot be inferred from your continued use of the website.

These Terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales, and are subject to the courts of England and Wales. Nothing in this section affects any non-excludable right you may have as a consumer to bring proceedings in another way permitted by law.

If you have any questions about these Terms, please contact us using the details in section 1.